PENGARUH SISTEM INFORMASI DAN KINERJA LOGISTIK TERHADAP KEPUASAN PELANGGAN
Studi Kasus Pada Pelanggan J&T
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Keywords:
Logistics Performance; Information Systems; Customer Satisfaction; Logistics Services
Abstract
This research investigates the relationship between information systems, logistics performance, and customer satisfaction. The object of this research study is the J&T logistics company, which has an extensive network in Indonesia and uses the latest information system as a web-based application. The population of this study was J&T logistics service customers in Cilegon, and the sample was 95 people. The data used is primary data processed using the SPSS application. The research results show that the information system does not affect customer satisfaction. However, J&T's logistics performance has a significant effect on customer satisfaction.
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References
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Indrasari, M. (2019). PEMASARAN & KEPUASAN PELANGGAN. UNITOMO PRESS.
Jean-François Arvis, Lauri Ojala, Christina Wiederer, Ben Shepherd, Anasuya Raj, Karlygash Dairabayeva, & Tuomas Kiiski. (2018). Trade Logistics in the Global Economy. https://openknowledge.worldbank.org/server/api/core/bitstreams/628a4f9d-7faa-54bf-97b0-f6080c6d46cd/content
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Pramudita, A. S., Hilman, T., & Nasution, S. R. (2022). PENGARUH KUALITAS PELAYANAN LOGISTIK TERHADAP KEPUASAN PELANGGAN (STUDI KASUS: J&T EXPRESS DP PADANGSIDIMPUAN). Jurnal Bisnis Dan Pemasaran, 12(1).
Rismara, R. G., Harimurti, C., & Purnaya, I. N. (2021). PENGARUH ELEMEN LOGISTIK TERHADAP KEPUASAN PELANGGAN ( STUDI KASUS 3 TOKO BANGUNAN DI KELURAHAN HARAPAN JAYA, KECAMATAN BEKASI UTARA ). In Jurnal Manajemen Logistik (Vol. 1). http://ojs.stiami.ac.id
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Uvet, H. (2020). Importance of Logistics Service Quality in Customer Satisfaction: An Empirical Study. Operations and Supply Chain Management: An International Journal, 13(1), 1–10. https://doi.org/10.31387/OSCM0400248
Widianti, K. R., Cahyadi, E. R., & Setiawan, A. (2020). The Effect of Online Shop Owner Satisfaction on Logistic Services (Comparative Study of JNE and J&T Express). Indonesian Journal of Business and Entrepreneurship (IJBE), 6(2), 196–196. https://doi.org/10.17358/IJBE.6.2.196
Harahap, N. M. (2021). “Pengembangan Sistem Informasi Manajemen.” https://doi.org/10.31219/osf.io/mdjsu
Heizer, J., & Render, B. (2011). Operations Management Manajemen Operasi buku 2 edisi 9. Salemba Empat.
Hidayat, R. (2016). RANCANG BANGUN SISTEM INFORMASI LOGISTIK. Jurnal Optimasi Sistem Industri, 707–724. https://doi.org/10.25077/josi.v13.n2.p707-724.2014
Indrasari, M. (2019). PEMASARAN & KEPUASAN PELANGGAN. UNITOMO PRESS.
Jean-François Arvis, Lauri Ojala, Christina Wiederer, Ben Shepherd, Anasuya Raj, Karlygash Dairabayeva, & Tuomas Kiiski. (2018). Trade Logistics in the Global Economy. https://openknowledge.worldbank.org/server/api/core/bitstreams/628a4f9d-7faa-54bf-97b0-f6080c6d46cd/content
Kartika, W., Dharmayanti, I., Munandar, H. N., Eko Pratomo, Fatma, E., Ahmadi, B., Wiyono, A. S., Hayati, D., Ananda, N., Yuniarti, T. S. T. J., Rini, W., & Hardiman, H. D. (2021). SEKILAS MANAJEMEN LOGISTIK (J. Astuti & A. Rapi (eds.)). Penerbit Insania. http://repository.poltekapp.ac.id/id/eprint/2224/1/Isi Buku_Sekilas Manajemen Logistik.pdf
Pramudita, A. S., Hilman, T., & Nasution, S. R. (2022). PENGARUH KUALITAS PELAYANAN LOGISTIK TERHADAP KEPUASAN PELANGGAN (STUDI KASUS: J&T EXPRESS DP PADANGSIDIMPUAN). Jurnal Bisnis Dan Pemasaran, 12(1).
Rismara, R. G., Harimurti, C., & Purnaya, I. N. (2021). PENGARUH ELEMEN LOGISTIK TERHADAP KEPUASAN PELANGGAN ( STUDI KASUS 3 TOKO BANGUNAN DI KELURAHAN HARAPAN JAYA, KECAMATAN BEKASI UTARA ). In Jurnal Manajemen Logistik (Vol. 1). http://ojs.stiami.ac.id
Sudaryono. (2016). Manajemen pemasaran : Teori & Implementasi (F. Sigil (ed.); 1st ed.). Andi.
Uvet, H. (2020). Importance of Logistics Service Quality in Customer Satisfaction: An Empirical Study. Operations and Supply Chain Management: An International Journal, 13(1), 1–10. https://doi.org/10.31387/OSCM0400248
Widianti, K. R., Cahyadi, E. R., & Setiawan, A. (2020). The Effect of Online Shop Owner Satisfaction on Logistic Services (Comparative Study of JNE and J&T Express). Indonesian Journal of Business and Entrepreneurship (IJBE), 6(2), 196–196. https://doi.org/10.17358/IJBE.6.2.196
Published
2023-12-28
How to Cite
Deryl Kresna, N., & Mohammad, M. (2023). PENGARUH SISTEM INFORMASI DAN KINERJA LOGISTIK TERHADAP KEPUASAN PELANGGAN : Studi Kasus Pada Pelanggan J&T. JMD : Jurnal Riset Manajemen & Bisnis Dewantara, 6(2), 51 - 56. https://doi.org/10.26533/jmd.v6i2.1191
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