PENGARUH KARAKTERISTIK PEKERJAAN,KEPUASAN KERJA, DAN KOMITMEN ORGANISASI TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR PADA KARYAWAN BRI KEDIRI

Abstract

Abstract

Organizational Citizenship Behavior (OCB) is the contribution of the individual exceeds the demands of his role in the workplace and reward performance gains, is expected to be a source of increased quality of employees. The purpose of this study was to determine the effect of job characteristics on job satisfaction and organizational commitment, the direct effect characteristic of the work of the OCB, the effect of job satisfaction on OCB, the influence of organizational commitment on OCB, and the indirect effect of job characteristics on OCB through employee satisfaction BRI branch office Kediri, BRI do with vision who wants to become a leading commercial bank and prioritizing customer satisfaction. This type of research is explanatory research. Samples taken are employees of BRI branch office Kediri many as 103 respondents. Data collection techniques used are questionnaires and interviews and data analysis techniques using path analysis (path analysis). The results showed that there was a direct and significant influence of: 1) the characteristics of the job to job satisfaction; 2) the characteristics of the work of the OCB, and 3) job satisfaction on OCB. The research also showed that, there was not a direct and significant effect of job characteristics on OCB through employee satisfaction and last, there was no significant effect of job characteristics on organizational commitment.